Terms of Service

1. Agreement to These Terms

These terms apply when you book, receive or pay for a repair from TrueFix Washington DC (“TrueFix Washington DC,” “we,” “us”). Booking a visit, by phone or through this website, means you accept them. We repair residential and commercial appliances at addresses in Washington, DC and in the parts of Arlington and Alexandria, Virginia, that we cover.

2. Booking and Visits

• Any arrival time we give is an estimate. We will contact you if the technician is running late or the visit needs to move.
• Someone aged 18 or over needs to be at the property for the whole visit.
• If your building requires advance notice, a reserved elevator, a loading dock or insurance paperwork, please tell us when you book so the visit can go ahead as planned.
• If you need to cancel or reschedule, let us know as early as you can. Any charge for a late cancellation or a visit where no one is home will be explained to you when you book; we will not apply one you were not told about.

3. Pricing and Payment

• After the technician has diagnosed the fault, you receive a price for the repair. No repair work starts until you approve it.
• If the repair turns out to need more than the approved work, we stop and ask before going further.
• Any figures shown on this website are general guidance. The price that applies is the one you approve for your appliance.
• Payment is due when the work is complete. Accepted payment methods are confirmed when you book.

4. Warranty

• Completed repairs carry our 90-Day Parts & 30-Day Labor Warranty, starting on the date of the repair.
• The warranty covers the parts we installed and the work we did. It does not cover a different part failing later or damage from another cause.
• The warranty may not apply if someone other than us has opened or altered the repaired appliance after our visit.
• We fit the part the manufacturer specifies for your model unless we agree a different part with you in advance.

5. Limitation of Liability

To the extent the law allows, our liability for a repair is limited to the amount you paid for that repair. Except where the loss was caused by our negligence, we are not responsible for:

• Damage or wear that existed before our visit and is unrelated to the repair
• Spoiled food or other loss caused by the appliance failing
• Indirect, incidental or consequential losses
• Appliances we advise are not economical to repair

Nothing in these terms removes or limits any right you have under consumer protection law that cannot be waived by agreement.

6. Parts

Common parts may be on hand, but many repairs need a part ordered for the specific model. When that happens we tell you the expected wait and arrange a return visit to fit it. Supplier delays are outside our control, so we cannot promise that every repair will be finished on the first visit.

7. Where We Work

We schedule visits at the Washington, DC, Arlington, Virginia, and Alexandria, Virginia ZIP codes listed on our service-area page. We do not take bookings for addresses in Maryland or elsewhere in Virginia, including Fairfax County addresses that use an Alexandria mailing name.

8. Governing Law

These terms are governed by the laws of the District of Columbia. Any dispute arising from them or from our services will be decided by the courts located in the District of Columbia, unless the law gives you the right to bring it somewhere else.

9. Contact