TrueFix Washington DC: Text Messaging (SMS) Policy

Your Privacy

Any phone number collected through our SMS opt-in process is used solely for communicating with you. We do not sell or share this information with outside parties for marketing purposes.

What You'll Receive

Once you've agreed to receive texts from TrueFix Washington DC, we may contact you regarding:

• Upcoming appointment reminders
• Status updates or follow-ups on your service request
• Notifications when a technician is on the way, including estimated arrival time
• Links to view or pay your invoice
• Responses to questions you've submitted about your service

How Often We'll Text

The number of messages you receive will depend on the nature of your service — some interactions may involve just one text, others several.

Carrier Charges

Message and data rates from your mobile carrier may apply. Rates can differ based on whether messages are sent within the U.S. or internationally, so check with your provider if you have questions about your plan.

Signing Up

Customers can opt in to receive SMS updates by ticking the consent box on our online repair request form or by using the form on our SMS sign-up page.

Canceling Anytime

Want to stop receiving texts? Just reply STOP at any time and we'll remove you from future messages.

Need Support?

Reply HELP to any message and our team will assist you.

Required Disclosures

• Standard message/data rates may apply.
• Text STOP to cancel messages at any time.
• Text HELP for support, or check our Privacy Policy and Terms of Service.
• Text frequency varies by service type.

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