Appliance repair,
explained before it starts.
TrueFix Washington DC repairs home and commercial appliances across Washington, DC. Here is how a visit works, what we fix, how the price gets set and what the warranty covers.
How we approach a repair
Very few appliance faults can be priced from a description. A dryer that tumbles but stays cold could need a thermal fuse, a heating element, a gas valve coil, or simply a vent cleared of lint. So the visit starts with testing, and the price comes after.
Once the technician has confirmed what failed, you get one fixed price that covers parts and labor. The repair does not begin until you say yes. If opening the machine turns up a second problem, the work pauses while we explain it, and you decide whether to add it.
The buildings in this city are part of the job. A Petworth rowhouse may keep its washer at the bottom of a steep basement stair. A prewar co-op on Connecticut Avenue may want a certificate of insurance and a booked service elevator. A newer building in NoMa or at the Navy Yard is often all-electric, with a compact washer and dryer stacked in a hall closet. We ask about all of that when you book, so the day itself goes to the repair.
- Call
You give us the brand, model number and what the appliance is doing. A photo of the rating label is plenty.
- Plan
We ask about the building: management contact, elevator rules, where to park or unload.
- Test
The technician checks the appliance and traces the fault to a specific part, connection or setting.
- Price
You get one fixed figure for parts and labor and decide whether to go ahead.
- Repair
Only after you approve does the repair begin. A second problem means we stop and ask.
- Check
The appliance runs through a full cycle before we pack up, and you see the result.
The rules we work by
They apply to a ten-minute door switch and a full day on a built-in refrigerator alike.
Test Before Quoting
A symptom can point to several parts. We measure and confirm which one failed before we put a number on the repair.
The Approved Price Holds
The figure you agree to is the figure you pay. If the work reveals something new, we explain it and wait for your answer.
Be Straight About Replacing
If a repair costs more than the appliance is worth, we tell you. Whether to repair or replace stays your decision.
Leave It As We Found It
Floors protected where we work, panels refitted, packaging taken away, and the area cleaned before we go.
What we repair
Household kitchen and laundry appliances, plus the refrigeration, ice and cooking equipment that restaurants, bars and institutional kitchens depend on. The technician who tests your appliance is the one who prices and carries out the repair.
Pricing, parts and warranty
Fixed price after diagnosis
Parts and labor quoted as one figure once the fault is confirmed, not estimated over the phone.
Nothing starts without approval
You approve the price before any repair work begins, and again if anything changes.
90-Day Parts & 30-Day Labor Warranty
Covers the parts we install and the labor to install them. An unrelated fault later is a separate repair.
Manufacturer-specified parts
Our default. If a part is discontinued or backordered, we tell you the alternative before fitting it.
Phone line: Open 24/7
Call any time. Late-night calls are usually booked for the next day rather than dispatched overnight.
Same-day when the schedule allows
Often possible, never promised blind. We tell you what is actually open when you call.
Working in apartment and condo buildings
Apartment buildings, co-ops and busy commercial blocks all have their own rules. We sort them out before the visit.
Certificates of insurance
Many condo, co-op and rental buildings in DC want one on file before a contractor goes upstairs. Send us the management contact and we send it to them.
Elevators and loading docks
Where a building requires a reserved service elevator or dock time, we book the visit inside that window instead of turning up and waiting.
Parking and access
Residential permit zones and busy downtown blocks make parking part of the plan. Tell us about alley access, loading zones or gate codes when you book.
Where we work
All eight wards of Washington, DC. The service areas page lists every ZIP code we book.
Tell us about the appliance
Open 24/7 · All major brands · 90-Day Parts & 30-Day Labor Warranty
Prefer email? Write to truefixwdc@gmail.com.